FAQ / Help

 

Please find listed below some common questions that we are often asked. Click on the question to read the corresponding answer.

Feel free to contact us for any other questions that are not listed below:


- How frequently is the Upper Bag site updated?
- How can I send a Upper Bag product as a present?
- How can I exchange a product?
- Who do I write to if I have a complaint?
- Are you able to supply discounts?
- Do you have sales, if so when?
- How to consult my invoice?

 

• How frequently is the Upper Bag site updated? [back to menu]

In order to give you as many ideas as possible and that you are up to date on all the latest design news. Upper Bag,  is regularly updated. 

 

• How can I send a Upper Bag product as a present? [back to menu]

If you wish to send a gift directly to the person of your choice, Made in Design will see to everything. When ordering, you just need to specify that you want to offer the product(s) as a present and the delivery address that you want to send it to. In the following days, the lucky person will receive your gift with your personal message written on a little card.

 

• How can I exchange a product? [back to menu]

Please contact us within 48 hours of receiving your order to discuss a return or exchange within 7 days of delivery. Any goods returned must be returned in its original packaging, in the condition in which you received them, shall neither have been used, nor have suffered any damage.
You will be asked to send the product(s) back to the address below:
Upper & Co, 44 Bd des Brotteaux - 69006 Lyon - FRANCE

 

• Who do I write to if I have a complaint? [back to menu]

Our customer services team is at your disposal. If you have a complaint about a product or service, please don't hesitate to contact us by our contact form

• Are you able to supply discounts? [back to menu]

We are able to supply a discount if a certain quantity is ordered. Please feel free to contact us by our contact form and we will contact you within 24h.

 

• Do you have sales, if so when? [back to menu]

Just like any other shop we have winter and summer sales. We also have special offers all year round. You are able to benefit from these by subscribing to our weekly newsletter. To subscribe to our newsletter, just enter your email address in the appropriate box of our homepage.

 

• How to consult my invoice? [back to menu]

To contribute to the environmental protection, invoices are now available for consultation at any time via "my account".
Your order has been confirmed but has not been despatched: the pro forma invoice is available on your customer account.
Your order has already been desptached: you are able to visualise and print your final invoice by going into your customer account.

 

If you haven't been able to find the answer to your question above, please contact us by our contact form


Newsletter

News UPPER BAG

Découvrez la nouvelle collection de stickers pour carte de crédit, signée Valerie Nylin Valerie Nylin

 

Our commitment

All our products are made in France!

 

Customers Opinion

 

Favorite

Découvrez notre nouvelle collection de stickers pour CARTE DE CREDIT, signée:

Dodo & Cath !

En voici un...

Il y a 16 décors à découvrir !

CUSTOMIZATION

Notre site reste ouvert pendant les fêtes.. Toutes les commandes validées avant jeudi 20/12/18 pourront être livrés pour Noël. Toutes les commandes validées avant jeudi 27/12/18 pourront être livrés pour le réveillon du Nouvel An. Pour les commandes personnalisées, il faudra compter 7 jours ouvrés de délai. Bonnes fêtes !

CUSTOMIZATION

And if the artist was you?

Whith our new software, you would, in few hours, be able to customize the most of our accessories with your own photos: stickers credit card, skin iPhone, iPad, Macbook, hanger bag, key hanger, bpills box, ...

Let's create..

stickers CB personnalisés

Delivery times for these products is approximately 1-2 weeks for metropolitan France.

Skin 3D iPhone®

skin 3D iPhone®

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